System update -Update in November-

Chat Plus　It is update information in November.
In November, as more users increased, many functions were added. Chat plus is used not only for external tools, but also for in-house help desk, manuals, etc. Every day, many practical functions are added according to new uses. Thanks to knowledge from customers, the support team, and the developers, we achieved.
Chat plus evolves day by day to become infrastructure for chatting and chatbot service while enduring high load, and is leading the chat support tool world. Please use Chat Plus which continues further evolution by all means.

• Enable sound effect when promoting chat
• "Evaluation" option added to history search
• Speed up chat processing and reduce communication volume
• Enable HTML display when displaying history
• Application cooperation with SPIRAL
• Classify chatbot plus
• External keys, tags, free items can be exported in visitor export
• Implemented random chat on Chat Bot Plus
• Stamp size specification
• Labor saving response headers
• Make chatbotscript executable from the application
• Added option to display mandatory checkbox on online screen
• Modify administrator login IP whitelist processing
• Add option not to display chat at specific URL
• Synchronize login / logout and chat acceptance state
• Allow minus to position designation of eye catcher
• Change initial message at restartable
• Add patrol access from GTM to IP deny list
• Added option to switch from chat bot to wait in order
• Extended data architecture
• Added option to display "Failed to change personnel" message
• Added visitor side chat history display option
• Improve display of contact list
• XSS Avoidance
• Chatbot plus processing improvement
• Correction of person in charge transfer processing
• Add an option to end chat immediately by pressing X button
• Optional "New message arrives in chat" notification
• Fixed 41 bugs in operation

Chat Plus is a chat system boasting the number of functions leading the world. As a result of daily efforts, we continue to evolve everyday as a tool that can achieve the most multifunctional and highest satisfaction despite being the cheapest. We will continue to respond to every request of you and make it even easier to use and stable chat / chat bot system, so we are willing to work hard every day, thank you very much.

Enable sound effect when promoting chat

Added an option to enable sound effect when status is promoted during chat.

 Evaluation option added to history search

When retrieving history, it is now possible to narrow down by the customer's evaluation.

Enable HTML display when displaying history

Although the expression of Chatbot Plus was displayed as a tag at the time of history display, it corresponded to each action including stamp etc., and HTML display was made effective.

Speed up chat processing and reduce communication volume

We further speeded up the processing of Chat Plus and reduced the number of accesses and traffic between servers and DBs.

Classify chatbot plus

We classified the button processing of chatbot plus and enhanced interlocking with various tools.
※ Business plan or more

Application cooperation with SPIRAL

It is now possible to send lead and chat contents to SPIRAL's DB by cooperating with SPIRAL of Piedebitz company.
※ Business plan or more. If you wish to use it please contact us.

External keys, tags, free items can be exported in visitor export

When exporting visitors, foreign keys, tags, free items are now also output to CSV.

Implemented random chat on Chat Bot Plus

Implementing random chat on Chat Bot Plus, the chat bot can now take actions randomly from among multiple actions.
※ Business plan or more.

Chatbot plus stamp size can be specified

You can now specify the chatbot plus stamp size from the administration screen. Also fixed size of eye catcher and CSS conflict problem.
※ Business plan or more.

Labor saving response headers

We examines and reduces the content of the HTTP header, further reduces processing, and improves communication safety.

Make chatbotscript executable from the application

When chatbotscript was called from the webview of the application, there was a case where some information linkage did not work well, but we could change the architecture and respond to it.
※ Business plan or more.

Added option to display mandatory checkbox on online screen

On the chat start screen, you can now set up check boxes that must be checked to initiate chat, including consent to privacy policies and conventions.

Modify administrator login IP whitelist processing

In Chat Plus, there is a whitelist function that restricts login to the management screen by IP address. Sometimes administrators have accidentally updated and they can not log in. So we have issued an alert at the time of change processing and improved processing so that it becomes an error if there is not any value.

Add option not to display chat at specific URL

It is now possible to set not to display chat in registered URLs.

Synchronize login / logout and chat acceptance state

Chat on / chat off can now be switched when logging in / logging out
※ Premium plan or more

Allow minus to position designation of eye catcher

When installing the eye catcher, you can specify the XY coordinates in the pixel unit over the business plan, but even if you enter 0 to the X coordinate, there was a case that there was a gap depending on the theme depending on the theme.
Now that you can enter negative values with this modification, you can now fit on the right side.
※ Business plan or more.

Change initial message at restartable

It is now possible to set the initial message at restart individually and to issue a message different from that at the time of normal start.
※ Business plan or more.

Add patrol access from GTM to IP deny list

Fixed a bug that you might count patrol access from Google when communicating with Google.

Added option to switch from chat bot to wait in order

Until now, when a message entered from the chat bot, the status was either chatting or a chat bot, but we added an option that allows you to set the status as wait.

Extended data architecture

We expanded the data architecture, reduced the load and speeded up, and also took measures to prevent loads from sharply increasing even in the future.

Added option to display "Failed to change personnel" message

When you change person in charge in Chat Bot Plus, it may fail if the person in charge is absent. We added an option to display a message at that time.
※ Business plan or more.

Improve display of contact list

When displaying the list of persons in charge, it shows online or offline in real time and displays the situation of status such as online / offline / outside hours.
※ Business plan or more.

XSS回避

We took measures against XSS and improved the security level.

Chatbot plus processing improvement

We enhanced sanitization processing when importing rules with Chatbot Plus, and return an error indication when an incorrect value is entered.
※ Business plan or more.

Correction of person in charge transfer processing

When transferring person in charge, person in charge displayed as transfer destination is corrected and displayed more accurately.

Add an option to end chat immediately by pressing X button

Added an option to exit the chat window directly when pressing the X button in the chat window on the visitor side.
※ Business plan or more.

Optional "New message arrives in chat" notification

Until now, when you set up notifications, whenever a new message arrives in chat, you are always informed. With this revision, you can now uncheck to notify you when messages arrive.

Fixed 41 bugs in operation

In addition, we fixed 41 defects in detailed operation.

Chat plus has repeated renovation day by day and is a chat system that drives the world as a chat / chat bot tool. We will continue to respond to every request of you and make it even easier to use chat / chat bot system, so we are willing to work hard every day, thank you very much.