Terms of Use

ChatPlus Service terms of use

These terms of use (hereinafter called "these Terms") is to determine the terms of use for the chat customer service system [ChatPlus] (hereinafter called "this service") provided by ChatPlus Co., Ltd (hereinafter called "the Company").
The registered users (hereinafter called "the Customer") will use this service in accordance with these terms.

Article 1 (Application)
These terms shall apply to all relationships related to the use of this service between the customer and the company.
If the company separately presents the terms of use regarding the service to the customer in addition to these terms, the customer shall use this service in accordance with these terms and the terms of use.

Article 2 (Usage contract)
1.The usage contract shall be established when the applicant for registration applies for usage registration by the method specified by the company with the company's approval.
2.The company may not approve the application for usage registration if it determines that the applicant for usage registration has the following reasons, and shall not be obliged to disclose the reason.
（1）When false matters are reported when applying for usage registration.
（2）When there is a risk that the applicant of the payment holder will neglect to pay the service usage fee, etc.
（3）When the applicant has canceled the contract with the company in the past due to reasons attributable to the applicant.
（4）When there is a problem in the performance of the company's business or in technology.
（5）When the company judge that the usage registration is not appropriate.

Article 3 (Identity and password management)
1.The company shall lend to the customer an ID and password dedicated to this service, which are necessary for the usage of this service. The customer shall manage the ID and password of this service at his/her own risk, and shall not use such ID and password beyond the scope stipulated in these terms.
2.The customer shall be liable for damages caused by insufficient management of the ID and password lent to the customer, mistakes in use, use by a third party, etc., and the company shall not be liable at all.
3.The customer may not transfer or lend the ID and password to a third party under any circumstances. When logged in with the combination of ID and password matched with the registered information, the company will consider it to be used by the user who registered with that ID.
4.If the ID or password lent by the company is forgotten or leaked, or if the ID an password are found to be used by a third party, the customer shall immediately notify the company and follow the instruction from the company if any.

Article 4 (Usage fee and payment method)
1.As a consideration for using this service, the customer pays the usage fee separately determined by the company and displayed on the website of this service by the method specified by the company together with the consumption tax an the amount equivalent to the local consumption tax.
2.When the customer does not pay the usage fee and other obligations (excluding late interest) even after the due date, the ratio of the number of days from the day after the due date to the day before the due date is 14.6% per year as late interest and payment will be made by the due date specified by the company.

Article 5 (Prohibited matters)
The customer shall not do the following acts when using this service.
（1）Acts that violates laws or public order and morals.
（2）Acts related to criminal acts.
（3）Acts that destroy or interfere with the functionality of the company's servers or networks.
（4）Acts that may interfere with the operation of this service.
（5）Acts of collecting or accumulating personal information about other uses.
（6）Acts of impersonating another user.
（7）Acts that directly or indirectly benefit antisocial forces in connection with this service.
（8）Copy or translate the source code of this service or its contents.
（9）Other acts that the company deems inappropriate.

Article 6 (Suspension of provision of this service, etc.)
1.The company shall be able to suspend or suspend the provision of all or part of this service if it is determined that there is any of the following reasons.
（1）When is is unavoidable to perform maintenance, inspection or update of the computer system related to this service.
（2）When it becomes difficult to provide this service due to force majeure such as earthquake, lightning strike, fire, power outage or natural disaster.
（3）When the communication line for this service cannot be used due to the condition of the telecommunications carrier.
（4）In addition, when we judge that it is difficult to provide this service.
2.When the company temporarily suspends the provision of this service pursuant to the provisions of the preceding paragraph, it shall notify the customer in advance. However, this does not apply if the company determines that the use of this service will not be hindered for a short period of time or if there is an urgent need to do so.
3.When the company suspends all provision of this service pursuant to the provisions of paragraph 1, it shall notify the customer 90 days before the end of the service.
4.The company shall not be liable for any disadvantage or damage suffered by the customer or a third party due to the suspension or interruption of the provision of this service, regardless of the reason.

Article 7 (Usage restrictions and deregistration)
1.In the following cases, the company shall be able to restrict the use of all or part of this service to the customer or cancel the registration as a user without prior notice.
（1）If any provision of these terms are violated.
（2）When it turns out that there is a false fact in the registered items.
（3）When a bill or check drawn by oneself is non-delivered or when payment is suspended.
（4）When receiving seizure, provisional seizure, provisional disposition or delinquent disposition.
（5）When you receive a petition for bankruptcy, civil rehabilitation, company reorganization, special settlement, corporate reorganization, specific mediation or other bankruptcy proceedings, or when you file a petition for these.
（6）When attempting to dissolve or transfer all or an important part of business to a third party.
（7）When the usage fee for this service is not paid.
（8）In addition, when the company judges that the use of this service is not appropriate.
2.The company shall not be liable for any damages caused to the customer due to the actions taken by the company based on this article.

Article 8 (Disclaimer)
1.Our default liability shall be exempted unless it is due to our intentional or gross negligence.
2.The company shall endeavor to operate this service so that customers can use this service without any trouble.
3.Even if the company is liable for any reason, the company will only be liable for damages within the range of damage that can normally occur and within the price (equivalent to one month in the case of continuous service) for the paid services.
4.The company is not responsible for any transactions, communications or disputes that occur between the customer and the other customer or third parties regarding this service.

Article 9 (Changes in service content, etc)
The company shall be able to change the contents of this service or discontinue the provision of this service without notifying the customer, and shall not be liable for any damage caused to the customer by this.

Article 10 (Change of terms of use)
The company may change this agreement without the customer's consent. In this case, the company will notify the customers by posting on the web page (http://chatplus.jp/) prior to the change of the terms. The terms of use of this service after the change of terms shall be based on the changed terms of use.

Article 11 (Notification or contract)
Notification or communication between the customer and the company shall be made by the method specified by the company.

Article 12 (Prohibition of transfer of rights and obligations)
The customer may not assign the status under the usage contract or the rights or obligations based on these terms to a third party or provide it as collateral without the prior written consent of the company.

Article 13 (Handling of personal information)
For our policies and efforts regarding the collection and use of the personal information, please read the privacy policy posted at http://chatplus.jp/privacy/.By referring to this privacy policy, it will be incorporated into these terms of use and form part of these terms of use. Therefore, by agreeing to these terms of use, the customer is also agreeing to be subject to the privacy policy, which is valid at the time of use.

Article 14 (Trademarks, etc.)
When using the name or symbol mark of the company or this service, the customer shall obtain the written consent of the company in advance. However, this does not apply when using the method specified by the company in advance.
The company shall be able to use the customer's trade name and trademark free of charge only for the purpose of guiding the publications issued by the company, the booklet for members and other services provided by the company.

Article 15 (Cancellation by contractor)
The customers are requested to send the cancellation application prescribed by the company to sales@chatplus.jp by 3 business days before the expiration date of the contract for credit cards and by the end of the month before the expiration date of the contract for invoices. By requesting cancellation, the customer can cancel the contract for using this service. The cancellation date shall be the date when the cancellation application arrives at the company, and when the cancellation is completed, the contractor will be notified that the cancellation has been completed.
This does not apply if you are using a link option or link plan with an external service, and the cancellation procedure shall be in accordance with the terms of each service provider.
Regardless of whether the contract is canceled in the middle of the contract period or whether or not there are days of use, the fee for the contract period specified by the company shall be paid in full, and even if there is a usage fee already paid, the company will send it to the contractor, and no refunds will be given.

Article 16 (Governing law / jurisdiction)
1.In interpreting these terms, Japanese law shall ne the governing law.
2.In the event of a dispute regarding this service, the Tokyo District Court shall have exclusive jurisdiction over these terms.

Supplementary provisions

These terms will come into effect on May 1, 2016.
These terms will be amended on Septermber 1, 2016.
These terms will be amended on August 1, 2018.
These terms will be amended on October 3, 2018.

These terms will be amended on March 31, 2020.

〒101-0051 1-7-1 NSE Bld.8kai, Kandajimbocho, Chiyoda Ku, Tokyo, Japan
ChatPlus Co., Ltd. Yoshihito Nishida
TEL:050-8882-5558
Mail:sales@chatplus.jp