System Update -November Update Summary-

This is ChatPlus' November update.
　In November, we added a function to search by specifying the URL of the chat start page from the management screen "History", and added a function to turn off the display of the visitor's area name and company name. In addition, we have improved and updated multiple functions such as "quoting" tickets in some environment.
　ChatPlus is leading the chat support industry as a "practical" and "resulting" tool, while enduring heavy loads and evolving daily to become an infrastructure for chat and chatbot services.
Please take advantage of evolving ChatPlus.

・Improved offline form display in some environments.
・Improved Watson integration in some environments.
・Improved chat operation behavior in some environments.
・Improved free word setting behavior in some environments
・Improved text form behavior in some environments.
・Improved Watson integration response in some environments.
・Improved knowledge base registration in some environments.
・Improved display of resolution confirmation in some environments.
・Improved search history display of FAQ function in some environments.
・Improved Watson classifier updates in some environments.
・Added a function to search by specifying the URL of the chat stat page from the management screen "History".
・Improved "display minimize button" in some environments.
・Improved display of message input frame in some environments.
・Improved ticket's "quote" click behavior in some environments.
・Improved display of "read" in some environments.
・Improved smartphone eye catcher display in some environments.
・Added a function to display thee QR of the demo page when the demo page is moused over on a computer.
・Improved knowledge base registration behavior in some environments.
・Improved display of the text form setting screen in some environments.
・Improved display of select box in some environments.
・Added a function to turn off the display of company name and area name.
・Improved chat display in some environments.
・Added the function to set your own tag in the solution text.
・Improved knowledge base search behavior in some environments.
・Improved processing after automatic chat termination / resumption in some environments.
・Improved display after knowledge base correction / learning in some environments.　
・Improved display of minimize button and close button in some environments.　
・Added the function to display 20 or more knowledge bases on the operator screen.
・Improved display of initial message in some environments.
・Improved chatbot+ rule activation in some environments.
・Added an option to display "In chatbot" visitors in the smartphone app.
・Improved knowledge base display of free word settings in some environments.

Added a function to search by specifying the URL of the chat start page from the management screen "History"

We added a function to search by specifying the URL of the chat start page from the management screen "History".
Choose "URL" from the pull down of inspection target from History>Details.

Enter the URL in "Start page URL search" and click the search button to search the history by URL.

Added a function to display the QR of the demo page when the demo page is moused over on a computer.

Added the function to display the QR of the demo page when the mouse is over the demo page on the personal computer.

Added a function to turn off the display of company name and area name.

We added a function to turn off the display of company name and area name.
From [Gear button]>[General setting]>[Manage IP setting]>[Others], check in the box "Do not guess location information / company information" and click [Update].(Can be used above business light plan)

Added an option to display "chatbot" visitors in the smartphone app.

Added an option to display "chatbot in progress" visitors to the smartphone app.
Open a smartphone app and click [Profile] from [Others].

If you click the switch [Display "in chatbot"] and enable it, you can also check the visitors in the chatbot on the smartphone app.

Added a function that allows you to set your own tag in the body of the resolution confirmation.

We have added a function that allows you to set your own tag in the body of the resolution confirmation. You can decorate the text with color tags, u tags, b tags, and size tags. (Available with premium plan or above.)

Added the function to display 20 or more knowledge bases on the operator screen.

We have added the function to display 20 or more knowledge bases on the operator screen. On the operator screen, open the knowledge base and scroll to see more than 20 items. (Available with premium plan or above.)