This time, I gathered three of the most frequently asked questions from those before chat introduction, for those who " would like to use the chat support tool, but worried about the operation at thier company" You may have many questions about chat, and there may be some uneasy people to introduce immediately. Reading this article, you can eliminate those questions and introduce chat smoothly Please read. Frequently asked questions before introduction（1） Whether you have to watch the chat screen all the time after introducing chat First, when a company considers about introducing chat, the following problems are often seen. "I would like to introduce chat, but I am busy...続きを読む
This article is especially for those who ・Have a lot of similar inquiries from customers ・Perform troublesome support work ・Provide many support by telephone and e-mail If you read this article, you can ・Automatically answer FAQ and reduce the trouble of handling ・Simplify support and will not be chased by miscellaneous tasks ・Reduce inquiries by phone and e-mail, and concentrate on other tasks "AI (artificial intelligence)" In recent years, opportunities to hear this word have increased. As you know, "AI" is expected to be utilized in various industries and fields. "AI" is spreading in lots of sectors and fields, and now, attention is paid to improving work efficiency by "AI"....続きを読む
In recent years, the introduction of chat bot has been on the rise in Japan, and opportunities to see in various places such as corporate homepages and smartphone applications have increased. Many companies may be considering the use of chatbot as a tool to boost the purchase of products by visitors, and a tool to eliminate questions and concerns on the spot. On the other hand, there are still many cases where the introduction image to our company is vague In this article, we will introduce examples of using chatbot for marketing. You can find tips on using chatbot on your site from examples of using chat bots in various...続きを読む
In April 2016, Facebook and LINE started chatbot creation service one after another. Since then, chatbots have been introduced in various companies, and now chatbots are used with various services from entertainment to customer service. It is said that marketing changes greatly depending on chatbot in 2017. Let's see marketing changes caused by the spread of chatbot and case examples that led to success. This article is for ・Marketing staff ・User support staff ・Sales staff If you read this article, you can ・Understand the latest marketing using chatbot and incorporate into your own marketing ・Understand how to use chatbot to increase customer satisfaction and inquiries, leading to higher support quality....続きを読む
Chat plus made a big update today. In addition to the chat bot, we released the beta version of Chatbot Plus as the next generation chatbot system. In Chatbot Plus, we reflect the opinions of everyone who uses it, we have greatly enhanced the conditions of chat bot launch and the action of chat bot. It is available at a price unchanged if you use over the business plan, please try by all means. (※)Chatbot plus will be provided in beta version (test version). If you have opinions, requests, problems, etc., please send it to us. We will respond as soon as possible. We are always waiting for your opinion.続きを読む
"I heard stories about introducing chatbot recently from businesses in the neighborhood" "my favorite site is introducing chatbot" Opportunities to see chatbot in applications and homepages are increasing little by little. Actually, more and more services such as web sites have been introducing chatbot. However, there are not so many cases in which they use chatbot effectively. Even if they understand the attractiveness and merit of chatbot, there are still many business owners and web site staff who are still debating. In this article, we will look at the reasons for introducing chatbot from the four viewpoints. In 2017, now is the timing to introduce it. I will also explain...続きを読む
Reception of inquiries from customers is available in various forms such as e-mail and telephone. Of particular note in recent years is chat support. We can respond more speedily than email and telephone, and customers can ask freely. So it is easier to increase customer satisfaction, and the number of companies to introduce is increasing. In this article, we will introduce the merit of chat support and a method to increase customer satisfaction by coping with chat speedily. If you read this article ・You can understand merits to introduce chat support ・You can understand the chat support method to raise customer satisfaction ・You will be able to answer inquiries speedily. Answer...続きを読む
When you set up a chat on the web site, customers can feel free to ask questions and get answers on the spot, which increases customer satisfaction. When accepting questions from customers by chat, answers are performed manually (manned chat) by an operator or automatically by AI chat bot. It is costly that operators correspond everything, and customer satisfaction will not rise if chat bot do that. So now, it is increasingly used to use both chat bot correspondence and operator correspondence according to the situation demands, so that customer satisfaction can be raised while reducing the cost. If you read this article, you understand ・How to classify questions to...続きを読む
At your company, what is prepared as a customer inquiry tool? Generally speaking, a company's inquiry tool is telephone, mail, web form, etc. Especially, 95.4% of consumers use e-mail for communication with companies (MarkeTimes examine 2016.02). However, in recent years, more and more companies have set up chat on the site. In this article, we compare e-mail which was the center of the inquiry tool to chat which is attracting attention now, and introduce merits and demerits of each. If you read this article, you can understand ・Advantages / disadvantages of inquiring via e-mail ・Advantages / disadvantages of inquiring via chat ・how to avoid the disadvantages of chat ・how to...続きを読む
Chat Plus It is update information in November. In November, as more users increased, many functions were added. Chat plus is used not only for external tools, but also for in-house help desk, manuals, etc. Every day, many practical functions are added according to new uses. Thanks to knowledge from customers, the support team, and the developers, we achieved. Chat plus evolves day by day to become infrastructure for chatting and chatbot service while enduring high load, and is leading the chat support tool world. Please use Chat Plus which continues further evolution by all means. Enable sound effect when promoting chat "Evaluation" option added to history search Speed up chat...続きを読む
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