Enter attribute value in the notification email of text form and ticket (Hidden form)

In ChatPlus, you can reflect the attribute value acquired from text form to the ticket or notification email.
　
For example, you can divide the parts in Chatbot+, and in first part, [Acquire visitor's information] and in second part, acquire [Inquiry content]. If you want to reflect both parts to the ticket, you can set it following below.

１．Create text form to acquire visitor's information.
２．Create text form to acquire inquiry contents.
３．Link 1 and 2's forms, and reflect 1's information on 2.

１．Create text form to acquire visitor information.

(1)Click the setting button on the upper right of the management screen.

(2)Click [Chat]>[Function]>[Chatbot+] on the left side of the screen.

(3)Click [Add parts]

(4)Enter [Parts name] and [Overview].

(5)Set the optional rule.

(6)From the pull down "Action", click and choose [Message], and enter message in the box.

(7)Click [Add actions] button.

(8)Click and choose [text form] from the added pull down.

(9)Click [Add form element]>[Text form] and add necessary form.

(10)Enter text string in each of the added form.

(11)From the pull down "Action after sent", click and choose [Activate specified rule].

(12)Empty the box to enter part's ID for the moment, and click [Update] button.

(13)Click [ON] of the set rule from the list of rule in chatbot plus.
※If you click, it will switch [ON/OFF].

　

２．Create text form to acquire inquiry contents.

(1)Click the setting button on the upper right of the management screen.

(2)Click [Chat]>[Function]>[Chatbot+] on the left side of the screen.

(3)Click [Add parts].

(4)Enter [Part's name] and [Overview].

(5)From the pull down "Timer" in rules, click and choose [After activating specified rule], and enter [1] in the box of setting seconds.
※In here, for example, set to activate 1 second after sending the text form created in procedure [１．Create text form to acquire visitor information.]

(6)Click and choose [Text form] from the pull down "Action", and click and choose [Ticket] from the pull down below.

(7)Check in the box [Comment], and set other optional setting.

(8)Click [Add form element]>[Hidden form], and add form to reflect the visitor's information acquired in procedure [１．Create text form to acquire visitor information.] on the ticket.
※Add what is necessary.

(9)In the added hidden form, enter title which you want to reflect on the ticket or attribute value you want to summon.

You can summon attribute value like below.

Value to enter	Attribute value to summon
___url___	URL
___ag.chat_username___	Name of person in charge
___cl.tags___	Tag
___cl.username___	Lead-Name
___cl.companyName___	Lead-Company name
___cl.tel___	Lead-Phone number
___cl.email___	Lead-Email address
___cl.chatUsername___	Chat-Name
___cl.chatCompanyName___	Chat-Company name
___cl.chatTel___	Chat-Phone number
___cl.chatEmail___	Chat-Email address
___cl.perhapsUsername___	Manage-Name
___cl.perhapsCompanyName___	Manage-Company name
___cl.perhapsTel___	Manage-Phone number
___cl.perhapsEmail___	Manage-Email address
___cl.*Attribute___	Free content