The Patterns of Operations

There are several possible operation patterns for each online operation (during business hours) and offline operation (during non-business hours).

Online operation (during business hours)

There are two ways to operate when online.

1. Always show the text area (default setting)

If you want to increase the number of chats and connect to conversions, we recommend to operate in this way.

2. Showing the text area only when users clicked [Chat with a staff]

In this way, the text area will not appear on the page at first. Only when the users clicked on the button [Chat with a staff], the text area will appear, and the users can chat with you.

This is recommended if you want to make inquiries as efficiently as possible with minimum personnel. 

These settings are a bit complicated, so we recommend you to do all the other settings first and then get started with this setting.

Offline operation (during non-business hours)

There are three ways to operate when offline.

1. Use the offline form (default setting)

With the offline form, you can manage inquiries from users when it was offline with Ticket, or receive it by email. For this, you don't have to do anything special, so you can get started with no struggle.

2. Utilize the chatbot

Users can also use the chatbot when offline. This would be the most desirable option in terms of usability.

3. Hide chat

You can hide the chat when offline.