Display Solution Confirmation

In Chat Plus, you can display [Solution Confirmation] to see if the problem has been resolved with that answer after displaying an answer with Chatbot or Chatbot+.

Setting of the solution confirmation

(1) Click on the setting button on the upper right of the management page.

(2) Click on [Chat]>[Solution Confirmation] on the left side of the screen.

(3) Click on [Start operating of solution confirmation].

(4) The screen below will be shown so start setting on each content.

Confirmation

１：Choose either [Message + Choice] or [Confirm] as a way to display solution confirmation.

２：Enter message when displaying solution confirmation in the box.
３：Enter choices to display in solution confirmation in the box.

[Solved][Not Solved]

You can set an action to each choices when clicked.

※As an example, we will do the setting of when [Not solved] was clicked.
１：Check this box when you want to ask why the choice was selected.
２：Enter a message to display when asking for a reason.
３：Enter button name of when sending a reason in the box.
４：If you want to require to answer the reason, check this box.
５：Click on the action after sending a reason from the pull down.

Setting of Chatbot+

When creating a chatbot, check in the box [Solution confirmation].

Setting of Chatbot+

When creating Chatbot+, click [Display solution confirmation] from the action pull down.

Activate solution confirmation after searching in Knowledge Base

Add an action in [Search Knowledge Base], and choose [Display solution confirmation].

History of solution confirmation

(1) Click on [Report] at the top of the screen.

(2) Click on [Solution confirmation].

(3)It will display resolution rate. It is useful when improving Chatbot and Chatbot+.